returns and refunds


Returns

 Please email your return request to hello@sijea.co with your order number in subject line. Please note, returns may take up to 2 weeks to process.

All made to order pieces are final sale. All sale items are final sale.

Faults 
If you receive a damaged or faulty item please contact us immediately.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), credit or refund.

Refunds

Refunds will be processed the same way payment was received with replacements shipped at our cost. Please do not return item without making contact. Please note, we only accept returns for purchases made on our own website - www.sijea.co 

Cancellations
Once an order is placed we do not accept cancellations by request of the customer. We reserve the right to refuse or cancel any order. If you wish to discuss this policy please contact us at hello@sijea.co.

Discounts
Discount codes need to be applied at check out. We are unable to adjust or refund after sale has been completed. Discounts such as free postage apply to tracked postage only, not express.